We sell accessories that are made to fit your car 
FAQs
Billing & Payments
How do I pay for my order?
We accept credit/debit card or via PayPal, as well as Worldfirst. We operate online, so unfortunately we cannot accept cash.
For China customers we also accept Alipay and WeChatPay.
I’m ordering for a business, can I pay on terms?
Sorry, unfortunately not. All orders must be paid upfront via our online store before dispatch.
Will you store my credit card or bank details?
No, we don’t store your card details. We can issue refunds but cannot see or store your credit card or bank details.
I need to cancel my order, is this possible?
As per our Return & Refund Policy and the custom-made nature of the products we sell; we cannot cancel an order after it has been placed on the website.
Please contact us within 24 hours via e-mail for making any modifications to your order.
Delivery & Shipping
Is delivery free everywhere?
Shipping is free when you spend $50 or more on your order.
Do I need to be home to receive my delivery?
Most orders will require a signature. If you are not home, your order will be taken to your local post office for collection. Large item orders will be sent via courier, in which case we recommend using a business address for delivery but delivery to home is still OK.
Will I get a heads up when the delivery is on it’s way?
Yes! You’ll receive an email notification when your order has been dispatched from our factory.
When will I receive my delivery?
Order dispatch times will vary from product to product as some items are stocked while others will be made to order. For the most current dispatch estimate, please use our order tracking tool.
Once it leaves our factory, you’ll get an email with tracking details so you can keep an eye on the delivery progress. Please allow a few extra days for delivery during regular trading periods as well as peak shopping seasons like Christmas and EOFY.
How do I track my delivery?
You can track your order using our order tracking tool. Once dispatched, we’ll upload your delivery tracking link there (and via email) so you monitor its progress.
Warranty
Do your products come with a warranty or guarantee?
Yes, all our products come with a risk-free 30 day return policy as well as warranties. Each item is subject to its own time frame, terms and conditions.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How do I make a warranty claim?
If your accessory is faulty or is not “fit for purpose”, we are genuinely sorry and want to fix this for you asap.
To get started, contact our customer service crew for help. Our team will assess the request and assist with a return option in accordance with your rights under statutory consumer law.
How do I claim warranty if my product wears out?
This is very simple. Just email us an image of the wear, along with the details on the order, and we will send out a replacement to the details provided in your original order. Warranty claims are very rare, we’re very confident in the quality of our materials.
I got my fitmycar product from a friend. Is it still covered by warranty?
No, unfortunately our warranty is provided to the original purchaser only and isn’t transferable.
